Reservation Policy

Reservation Policy

Deposit Policy:
We do not charge a deposit however your credit card information will be held and charged a cancellation fee if you do not cancel your room in advance.

Cancellation Policy:
If cancellation occurs outside 24 hours or more prior to the arrival date, you will be charged 20% of the total reservation amount. If you give less than 24 hours’ notice, you will be charged 50% of the total reservation amount.

No-Show Policy:
No-shows will be charged 100% of the amount of a one-night stay plus tax.

Refund Policy:
See Cancellation Policy. Exceptions will be made on a case-by-case basis.

Check-out policy:
Check out is 11:00 am. There is a late checkout fee of $ 20.00. If not checked out by 3 pm customers will be charged for a full day.

Pet Policy:
Pets are restricted to certain room types. There is a $7 pet fee per pet per night with a max of 2 pets allowed. Those who travel with their pets should contact our reservations specialists ahead of time to obtain the proper room type.

Damage Policy:
Any damages or stolen items will be charged to the customer in full.

Smoking Policy:
Smoking is prohibited. Smoking in a non- smoking room will result in a $150 per night cleaning fee.

Applicable taxes subject to change without notice.

Privacy Policies:
Hagerman Valley Inn takes every precaution to protect our customers’ information. When customers submit sensitive information via website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just ‘surfing.’

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at Reserving a room at is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Hagerman Valley Inn’s secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures. ’s secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "S" for "secure" in HTTPS://... in your browser's address block.

If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach your personal reservation specialist anytime by calling our office at (208) 837-6196.